Privacy Policy

Last Updated: 3 July 2025

1. Introduction

Welcome to the privacy policy for consumerclaims.co (the “Website”).

This privacy policy aims to give you information on how we collect and process your personal data through your use of this Website, including any data you may provide when you submit a claim enquiry.

This Website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

2. Who We Are

Data Controller

The data controller responsible for your personal data is:

Name: Association GAMSOL
Legal Status: A non-profit association domiciled in Switzerland.
Address: Postfach, CH-8008 Zürich, Switzerland.

Association GAMSOL is the “controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

Email Address: contact us.
Postal Address: Association GAMSOL, Postfach, CH-8008 Zürich, Switzerland.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data: includes billing address, delivery address, email address and telephone numbers.
Claim Data: includes information about the nature of your claim, the circumstances surrounding it, any financial losses incurred, and any other details relevant to the claim you are pursuing. This may include Special Categories of Personal Data.
Special Categories of Personal Data: This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We will only collect this data where it is strictly necessary for the purposes of your claim (e.g., personal injury claims will require health data).
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website, products and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Use Your Personal Data & Our Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where you have provided your explicit consent.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Purpose/Activity	Type of Data	Lawful Basis for Processing including basis of legitimate interest
To register you as a new customer and assess your claim enquiry.	(a) Identity (b) Contact (c) Claim	Performance of a contract with you.
To refer your claim to a regulated law firm for further assessment and progression.	(a) Identity (b) Contact (c) Claim (d) Special Categories of Personal Data	(a) Performance of a contract with you. (b) For Special Categories of Data: Your explicit consent, and/or that the processing is necessary for the establishment, exercise or defence of legal claims.
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.	(a) Identity (b) Contact (c) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary to comply with a legal obligation.
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.	(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

5. Sharing Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Regulated Law Firms: We will share your personal data, including claim and special category data, with one or more carefully selected, regulated law firms in the UK for the purpose of assessing and pursuing your claim. We will only do so with your explicit consent. These law firms will become data controllers in their own right for the data they process.
Service Providers: We may share your data with third-party service providers who provide IT and system administration services.
Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Regulators and other authorities: HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties: to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Your personal data will be processed by Association GAMSOL in Switzerland.

The United Kingdom government has recognised Switzerland as providing an adequate level of protection for personal data. This means that the transfer of your personal data from the UK to Switzerland is permitted under the UK GDPR without the need for additional safeguards.

Where we transfer your data to a service provider based outside of the UK or Switzerland, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

10. Cookies

Our Website may use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

11. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date stated at the top of this policy. Any changes will be posted on this page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.