If you believe you’ve suffered due to irresponsible practices by online gambling operators—whether it’s relentless marketing, ignored signs of vulnerability, hidden data-sharing, or failure to enforce self-exclusion—you may be entitled to compensation.
(no win, no fee – no upfront cost)
What are harmful online gambling claims?
Operators owe you a duty of care under the Gambling Act 2005 to protect vulnerable consumers. Claims may arise if an operator:
- Ignored clear signs of gambling harm or vulnerability, continuing to send marketing despite your self-exclusion or at-risk indicators.
- Sent targeted bonuses or promotions designed to encourage further gambling — especially to those who were no longer in control.
- Unlawfully shared or sold your personal data, including play patterns and deposit history, to third parties like marketing firms.
- Failed their social responsibility obligations, breaching Gambling Commission licence conditions to act in consumer interests.
These failures can result in severe financial loss, mental health decline such as anxiety or depression, damaged relationships, and in extreme cases contribute to self-harm .
Who could be eligible?
You may have a claim if you:
- Experienced continued marketing or bonuses after self-exclusion, or despite signs of gambling vulnerability.
- Believe your operator didn’t intervene or help when losses escalated, despite behavioural alerts.
- Suspect your personal data was misused or shared unlawfully .
- Encountered a lack of basic consumer safeguards, contrary to Gambling Commission requirements.
Typical outcomes
- Cases often result in compensation for financial loss, and can include damages for distress when mental health is affected .
- Operators regularly face multi-million-pound fines (e.g. Bet365, William Hill, Gamesys) for failing to protect players.
- The Gambling Commission expects that a new independent ombudsman will simplify access to redress from around 2026.
How to make a claim
Click the button below to begin your free, no obligation assessment and get matched with a specialist solicitor:
(no win, no fee – no upfront cost)
Regulation & Enforcement
- The Gambling Commission enforces strict social responsibility codes under the Gambling Act and can fine or suspend operators for breaches.
- Government reforms (e.g. stake limits, mandatory player checks, targeted data protections) are due to further strengthen consumer protections.
Time limits & deadlines
You must generally start legal proceedings within six years of the harmful conduct or last harmful contact under the Limitation Act 1980.
Why choose ConsumerClaims.co?
- Fast, free eligibility check – no obligation to proceed
- Matched with regulated, UK-qualified solicitors operating on a genuine no win, no fee basis
- Full support through each stage — evidence, complaint drafting, legal representation
- Independent, non-profit service — our mission is to maximise consumer redress, not profit
FAQs
Will making a claim affect my gambling licence or record?
No. Initiating a complaint does not impact self-exclusion, licences, gambling permissions, or your credit score.
What if I don’t have records of my gambling account?
You can still claim. Solicitors and regulators can often obtain records via subpoenas or data requests.
Can I claim for emotional distress or mental health harm?
Yes. If you can evidence that operator failings contributed to mental health issues, those are compensable losses.
